Privacy Policy

Effective date: January 28, 2026

This Privacy Policy explains how Ispeedhost (“Ispeedhost,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit our websites (including the U.S. site) and use our products and services worldwide (collectively, the “Services”).

If you do not agree with this Privacy Policy, please do not use the Services.

1. Who We Are

Ispeedhost provides hosting and infrastructure services, including compute (such as accelerated/GPU options), virtual servers, web hosting, and S3-compatible object storage, plus related dashboards, APIs, support, and billing features.

2. Information We Collect

A. Information you provide to us

  • Account information: name, email address, username, password (hashed), organization/project details.
  • Billing information: billing address and payment-related details. (Payment processing is typically handled by a payment processor; we do not store full payment card numbers if a processor is used.)
  • Support communications: messages you send to support, feedback, survey responses, and related metadata.
  • Content you upload or store: files, data, configurations, or other materials you choose to store or process using the Services (“Customer Content”).

B. Information we collect automatically

  • Usage and device data: pages visited, features used, clicks, referring/exit pages, device type, browser type, operating system.
  • Log and security data: IP address, timestamps, authentication events, API requests, error logs, and security/audit events.
  • Cookies and similar technologies: used for essential site functions, preferences, analytics, and marketing (where applicable and permitted by law).

C. Information from third parties

  • Payment processors: confirmation of payment status, limited billing details.
  • Identity providers (if used): authentication assertions and account identifiers.
  • Analytics providers: aggregated usage insights to help us improve the Services.

3. How We Use Information

We use information to:

  • Provide, maintain, and improve the Services and customer experience
  • Create and manage accounts, projects, and access controls
  • Process transactions, billing, and account credit usage
  • Secure the Services (fraud prevention, abuse detection, incident response)
  • Monitor reliability and performance (debugging, capacity planning)
  • Provide customer support and respond to requests
  • Send service-related messages (e.g., invoices, security alerts, operational notices)
  • Send marketing communications where allowed (you can opt out at any time)
  • Comply with legal obligations and enforce our Terms

4. Legal Bases for Processing (Where Applicable)

If you are in a jurisdiction that requires legal bases (such as the EEA/UK), we process personal data based on:

  • Contract necessity (to provide the Services)
  • Legitimate interests (security, fraud prevention, product improvement)
  • Consent (certain cookies/marketing communications, where required)
  • Legal obligations (tax, compliance, lawful requests)

5. Cookies and Tracking Technologies

We use cookies and similar technologies for:

  • Essential cookies: required for core site functionality, authentication, and security
  • Preferences cookies: remember settings and choices
  • Analytics cookies: understand site usage and improve performance
  • Marketing cookies: measure campaign effectiveness and show relevant content (where applicable)

You can control cookies through your browser settings and, where available, our cookie controls. Blocking some cookies may impact site functionality.

6. How We Share Information

We may share information with:

  • Service providers who help operate our business (hosting infrastructure, analytics, support tools, email delivery, payment processing). They are authorized to use information only as needed to provide services to us.
  • Affiliates (if applicable) for internal operations consistent with this policy.
  • Legal and safety requirements when required by law or to protect rights, safety, and security.
  • Business transfers in connection with a merger, acquisition, or asset sale (with appropriate safeguards).

We do not sell your personal information in the traditional sense. If you are a resident of certain jurisdictions, you may have additional rights described below.

7. Customer Content and Hosted Data

When you upload or store Customer Content using Ispeedhost services:

  • You retain ownership of your Customer Content.
  • We process Customer Content to provide the Services (e.g., store, transmit, display, back up, or perform requested operations).
  • We do not access Customer Content except as needed to provide support, maintain security, comply with law, or as otherwise permitted by your instructions and applicable agreements.

If you are using Ispeedhost on behalf of an organization, your organization may be the “controller” of Customer Content and related personal data, and Ispeedhost may act as a “processor” in certain contexts.

8. International Data Transfers

Ispeedhost may process and store information in countries other than where you live. We take steps designed to ensure appropriate safeguards for cross-border transfers where required by law (for example, contractual protections).

9. Data Retention

We keep personal information only as long as necessary to:

  • Provide the Services
  • Meet legal, accounting, or reporting requirements
  • Resolve disputes and enforce agreements
  • Maintain security and prevent fraud

Retention periods vary depending on the type of data and how it is used.

10. Security

We use administrative, technical, and physical safeguards designed to protect information, including access controls, monitoring, and encryption where appropriate. No system can be guaranteed 100% secure, and you are responsible for maintaining the security of your account credentials and configurations.

11. Your Privacy Rights

Depending on your location, you may have rights such as:

  • Accessing, correcting, or deleting your personal information
  • Objecting to or restricting certain processing
  • Requesting data portability
  • Withdrawing consent (where processing is based on consent)
  • Opting out of marketing communications

U.S. State Privacy Rights (e.g., CA)

Residents of certain U.S. states may have additional rights regarding personal information, including the right to know, delete, and opt out of certain disclosures. We will honor valid requests in accordance with applicable law.

To submit a request, contact us using the information in the “Contact Us” section.

12. Children’s Privacy

The Services are not intended for children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us.

13. Third-Party Links

Our websites may link to third-party sites or services. Their privacy practices are governed by their own policies, not this one.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective date” above indicates when it was last updated. Material changes will be posted on this page and may be communicated through the Services.

15. Contact Us

For questions, requests, or concerns about this Privacy Policy or our privacy practices:

Ispeedhost Privacy Team
Email: privacy@ispeedhost.net